As Australia's largest public health optometry provider, ACO Eye Health is committed to delivering access to high-quality, accessible eye care to all communities. We aim to improve equity through inclusive, patient-centred care, delivered through our network of Melbourne clinics, diverse outreach programs and Rural Victorian Eyecare Service (VES) partnerships. Guided by clinical excellence and innovation, we ensure evidence-based, best-practice care that enhances vision and well-being for all.
ACO Eye Health is part of the Australian College of Optometry (ACO), a not-for-profit global leader in optometry. In addition to the provision of eye care services, ACO also conducts clinical and public health research and advances the profession through education. By integrating care, research, and learning, we improve eye health outcomes locally, nationally, and internationally.
Job Description
Key Information
Full time role : part time will be considered.
Working hours span from 8.00 am to 5.45 pm.
No Sundays, late nights or Public Holidays.
Locations: ACO Dandenong Clinic and Carlton on an ad hoc basis.
Optical Dispensers and Patient Services Representatives are a key part of the patient journey and support the wider clinical function, providing exceptional customer support through the ACO’s dispensary services.
This position is responsible for the efficient processing of prescriptions to exact specifications and general patient facing dispensing duties. This role requires engagement with various stakeholders through professional liaison with staff, external suppliers, and patients of the ACO.
This position, primarily based at our Dandenong Clinic, will be the first port of call for a diverse patient base accessing exceptional care through ACO clinics. The role operates with a degree of autonomy with a focus on maximising patient numbers through proficient dispensing, administration and customer service. A part-time position will also be considered.
This role may require the post holder to work Saturdays.
Accountabilities
Provide exceptional customer care to patients.
Explain all current fees and patient financial responsibility and inform patient of payment required for existing balances due at or before next appointment.
Provide advice to patients regarding services and appointments including accurate input of patient details and allocation of appointments.
Manage patient book, ensuring clinic is running at optimal capacity.
Assist patients with selection of frames and other dispensary services.
Verify exactness of finished lenses and spectacles ensuring they meet required standards.
Maintain patient records to ACO standard.
Follow up with patients when they are a ‘no show’ for an appointment
Willingness to cover other sites as required.
Desired Skills and Experience
You will be motivated by providing outstanding customer service and making a real contribution to patient’s vision health. Teamwork is key within our clinics; you will be a team player supporting the overall goal of clinical excellence across reception and dispensing.
Skills and Knowledge
A passion for and experienced in providing exceptional customer service.
A flexible attitude, be reliable and comfortable working in a team environment.
A good telephone manner.
A second language may be an advantage.
Experienced in patient management software.
Cert IV in Optical Dispensing
Essential Criteria
Previous dispensing and customer service experience is required for this role.
Motivated to serve the community and people experiencing disadvantage.
Developed computer skills (including basic Microsoft Office Suite).
An understanding of OHS principles and risk reduction.
Desired Criteria
Experience in working for a not for profit, or public health organisation will be well regarded.
Applications close 18 August 2026. To apply please submit your resume and a cover letter (no more than 2 pages) addressing your suitability for the position. Please ensure you include all required documents as applications can only be reviewed once all requested information is received.For more information, including a position description, please contact careers@aco.org.au. Please note applications will not be accepted via email.
The ACO will be reviewing applications as received and reserve the right to close the advert early should a suitable candidate be appointed.
Please note: as a healthcare facility, all ACO employees are required to have COVID-19 vaccination (2+ booster) or hold a medical exemption. The annual influenza vaccination is also strongly encouraged.
