Our vision is to achieve world leading eye health outcomes for all.
We aim to be a global leader in primary public health eye care, providing best practice and holistic care to patients in need. We will achieve this through clinical excellence, translational clinical and public health research, education, and collaboration. Patient-centred models will underpin everything we do.
The ACO is currently undergoing a substantial period of change, supporting our strategic goals of aligning the research, clinical practice, and educational work we do. Our new strategic plan is focussed on creating OneACO; a patient centred, collaborative culture that embraces equality, diversity, and inclusion throughout.
Job Description
As a crucial member of our clinical team, our Optical Dispensers plays a key role in delivering high-quality care to our patients by supporting optometrists and ensuring each patient receives tailored advice and expert assistance with their eyewear needs. Based primarily at our Hume clinic, this role is central to the patient experience and to the success of our ACO clinics.
This position offers a relative level of autonomy and responsibility, with a strong focus on dispensing, customer care, and efficiency. You’ll work closely with patients to provide personalised frame and lens recommendations, manage orders, and ensure all optical products meet the highest standards—helping maximise patient outcomes and satisfaction.
Accountabilities
Provide exceptional customer care to patients.
Explain all current fees and patient financial responsibility and inform patient of payment.
Provide advice to patients regarding products
Assist patients with selection of frames and other dispensary services.
Verify exactness of finished lenses and spectacles ensuring they meet required standards.
Maintain patient records to ACO standard.
Willingness to cover other sites as required.
Desired Skills and Experience
As an experienced optical dispenser with a passion for delivering exceptional patient care, you thrive in a clinical environment, working collaboratively with optometrists and clinical teams to ensure every patient receives eyewear solutions that are tailored to the individual.
You have a strong understanding of optical products, lens technology, and frame fitting, and you take pride in guiding patients through their options with clarity and empathy. With excellent attention to detail and a commitment to quality, you ensure all prescriptions are dispensed accurately and meet individual needs. You will be motivated by providing outstanding customer service and making a real contribution to patient’s vision health. Teamwork is key within our clinics; you will be a team player supporting the overall goal of clinical excellence across our clinics.
Skills and Knowledge
A passion for and experienced in providing exceptional customer service.
Demonstrated understanding of optical products, lens technology, and frame fitting.
A flexible attitude, be reliable and comfortable working in a team environment
A second language may be an advantage.
Experienced in patient management software.
Essential criteria
Previous dispensing experience is required for this role.
Motivated to serve the community and people experiencing disadvantage.
Developed computer skills (including basic Microsoft Office Suite).
The ACO will be reviewing applications as received and reserve the right to close the advert early should a suitable candidate be appointed.
